VIP support for customers

High Priority Support at world4you

Use our High Priority Support now and benefit from short waiting times if you have questions for our support team!
Currently valid promotional price 12 € / month
incl. 20% VAT
Multilingual support
Short waiting times
Individual solutions
Increased availability
Trained team
product & services

Features of High Priority Support

Our High Priority Support offers top-notch assistance tailored to the individual needs and requirements of our customers.

Person with circled lightning
Response Time
High Priority Support is our fastest support service, guaranteeing a maximum response time of 30 minutes during our service hours. This means you'll receive swift assistance within this timeframe to resolve urgent matters quickly.

Our dedicated team is ready to promptly handle your questions and inquiries. Your satisfaction is important to us, and with our High Priority Support, we ensure that you always receive timely assistance.
Person with calendar
Accessibility
With our High Priority Support, we now offer even greater accessibility! We guarantee that you can contact our support outside of our regular service hours, including weekends and holidays.

Your concerns are important to us and we are here for you! If you have any urgent questions, don't hesitate to contact us. We will endeavour to help you as quickly as possible.
Person with circled lightning
Data Recovery
Lastly, High Priority Support enables free data recovery using the available backups from world4you. If you accidentally delete or lose important data, you don't need to worry.

Whether it's personal memories or business-critical data, we take your data recovery seriously and ensure that you can rely on a smooth process. Our priority is to securely and seamlessly recover your data.

Get your High Priority Support

Person with speech bubble and stars
High Priority Support
for swift assistance
Currently valid promotional price 12 € / month
incl. 20% VAT
Open customer area
  • Response time
    during service hours
    30 minutes
  • Additional support
    outside of service hours
    included
  • Data recovery
    Free
Our fairness promise
30 day money-back guarantee
Reliable support
No hidden fees
Contract details
  • Billing
    annually in advance
  • Notice period
    up to 1 month
    before contract renewal
  • Minimum contract term
    12 months

Thats what our customers say

Some of our 4 & 5 star reviews

5 advantages of world4you

Person with headphones
Successful hosting is associated with excellent customer service. At world4you, our trained staff will be happy to handle your concerns.
Person with a speech bubble and a question mark
Need quick initial information or installation instructions? Our FAQ portal answers 350+ of our most common customer questions.
Person and heart composed of two hands
We work hand-in-hand with you to help you celebrate your desired success.
Person with head above which three stars float
Without sufficient experience, it can quickly become complicated. With us, you will find comprehensive know-how and manuals in the areas of PHP scripting language and MySQL databases.
Person and tie
world4you attach the highest importance to professionalism, quality, and reliability. That is why we enjoy great popularity and have a lot of satisfied users.
Person with headphones
Person with a speech bubble and a question mark
Person and heart composed of two hands
Person with head above which three stars float
Person and tie
support

We are happy to support you!

Frequently Asked Questions
Person with a speech bubble and a question mark
When you contact the support team at world4you, please have your customer number and (for billing inquiries) your invoice number ready. This allows us to ensure the most efficient processing of your request. If you've lost your customer number, we will need the name of your domain.

If you don't have a customer account withworld4you, you can still reach out to our support for guidance. In this case, we recommend that you inform yourself about your desired product on our website and prepare some information about your project so that we can assist you in choosing the best product for your needs.
Our general contact address for technical inquiries is support@world4you.com.

If you already have a customer account with world4you, please open a new ticket in the customer area under Package > Help / Support. This way, our support team can examine your issue in detail.
If you are trying to log in to your customer account, you may encounter the following error message: "Your account has been deactivated. Please contact support."

This means that your account has been deactivated, and you cannot log in to the customer area. It's possible that you've entered your password incorrectly multiple times, or your account has been classified as inactive.

Please use our support form to contact our support team.
to the top
We'll be back in a moment!